Hey everyone, I need some advice regarding a concerning situation I’m facing with Gemini exchange. So, I transferred a significant amount of money to my Gemini account to buy cryptocurrencies, but it’s been almost a month, and the funds haven’t shown up in my account yet.
I’ve reached out to Gemini, my bank (Bank of America), and their bank (Silvergate), but haven’t made any progress. I followed all the instructions provided by Gemini for the wire transfer, but the funds seem to be stuck somewhere. I’ve opened support tickets, called them, and even messaged them on Facebook, but I’m getting total radio silence.
My bank suggested initiating a refund, but Silvergate mentioned they can’t do it without Gemini’s approval. I’m really stressed out about this whole situation and not sure what my next steps should be. Has anyone else experienced something similar with Gemini or any other exchange?
Any advice would be greatly appreciated.