Coinbase closed my account and took my money

Crypto Exchanges Forum Coinbase
1

So I got an email from Coinbase back in January 2024. They said I need to update my ID or my account would be closed for good. I tried to update my ID, but it wasn’t accepted. Fast forward to now, and I can’t see my account anymore. I can’t reset my password either. I emailed them and opened a ticket, but their reply said there’s less than $5 in my account. They said we’ve closed all accounts that don’t meet our updated requirements and since your account has less than a $5 balance, it’s been shut down. For more info, they directed me to their Help Center article about unclaimed funds: https://help.coinbase.com/en/coinbase/managing-my-account/other/offboarded-escheatment-ineligible

This is totally untrue. I have receipts showing I have over $1000 in cryptocurrency in that account. I just can’t access it, and they say there’s nothing there. Does anyone have any ideas on what I can do? The link they gave me doesn’t explain how to get my money back.

2

So they warned you nine months ago to fix this issue

You tried but it didn’t work

Now your account is gone

And you’re surprised it’s gone

What email address did the request for ID come from Go check it and don’t reply from memory

3

You have watched too many conspiracy documentaries

4

Hey, u/Maximum_Act_8589 I’m sorry to hear your account was closed. We’d love to help and see what we can do. Since you’ve already talked to our support team, could you share your case number here so we can look into it?

5

Sounds like a scam to me

6

Crypto is like a roach motel

You can buy in easily, but good luck selling and getting your money out

7

I’m sorry for your loss. Thanks for sharing this reminder about not keeping your coins on an exchange.
ALL TOGETHER ON 3.2.1
Not your keys

8

Arden said:
I’m sorry for your loss. Thanks for sharing this reminder about not keeping your coins on an exchange.
ALL TOGETHER ON 3.2.1
Not your keys

Hey, as someone who is new to trading, how can I do that What wallets do you recommend If you don’t mind giving a quick explanation

9

@Pippin
First, never trust the advice of a forum person like me
Do your own research
I use Ledger and like it
Trezor is good, and there are some great Bitcoin-only wallets out there
Good luck and hold on tight

10

Pippin said:
@Arden
Thanks

xverse

11

Arden said:
I’m sorry for your loss. Thanks for sharing this reminder about not keeping your coins on an exchange.
ALL TOGETHER ON 3.2.1
Not your keys

Not your crypto

12

Yes, everyone needs to know they should look for somewhere other than Coinbase I’m stuck too. I can’t get my money out of my Coinbase wallet

13

I got a really similar email in March

Dear User,

One of the cryptocurrencies in your wallet had a contract change on March 11, 2024, around 13:10 UTC. The old token was no longer valid then, and the new token was distributed right away.

Please check our website to verify your wallet on the new blockchain so the new tokens can go to your wallet successfully.

I thought it was a scam email
I’ve tried to verify without success and it keeps getting rejected
It’s still a problem that needs fixing

14

@Deen
We’re really sorry to hear about the trouble you’re having, u/JackfruitBrilliant36. Can we try these troubleshooting steps to see if it helps If you’re still having issues, we recommend sending us a private message on our other social media like Facebook, Instagram, and X with more details. Our team can help and give you the support you need