I have been paying bills with reloadable Walmart cards for the past four years, exchanging Bitcoin for Moneypaks. My primary card was refused yesterday, so I gave customer service a call. My account has been banned, they say, since I reloaded $500 twice last week. They unlocked the money but informed me that the card will be cancelled once the balance was zero after I explained about previous problems with Walmart employees not allowing more than $500 reloads. My secondary card needed to have an extra $500 monk loaded on it for my child’s allowance. My wife discovered that the card was refused at Costco today. Customer service informed me that my account had been marked for “suspicious conduct” and would be canceled after the balance was used after a 45-minute wait. Their reloadable visa service is no longer available to me.
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Sorry to hear this but did you contact Walmart to know the reason why your cards were canceled? For your information, Walmart MoneyCard accounts can be flagged for “suspicious conduct” if there are unusual activities, such as frequent high-value reloads. This is likely a security measure to prevent fraud.
You might want to consider the following steps before tainting the company’s name:
- Contact customer service again: Sometimes, speaking with a different representative or escalating the issue to a supervisor can help. Explain your situation clearly and provide any supporting documentation.
- File a formal complaint: If customer service isn’t helpful, you can file a formal complaint with Walmart MoneyCard. This can sometimes prompt a more thorough review of your case.
- Explore alternative services: Since the reloadable visa service is no longer available to you, you might want to look into other prepaid card options or digital wallets that can be funded with Bitcoin.
- Monitor your accounts: Keep an eye on your accounts for any unusual activity and report it immediately.