I recently had a frustrating experience with a Bitcoin ATM, specifically one operated by Flying Atom and using Lamassu Cryptomats. I began by making a deposit, but encountered issues with my bills, so I decided to split the transaction into two parts. During the second transaction, after successfully inserting about 800 PLN, the same issue reoccurred.
I quickly swapped the problematic bills and successfully inserted a 100 PLN bill. However, when I tried the previous bills again, I kept encountering an error from the Lamassu Cryptomat, preventing me from completing the deposit.
After several attempts, an error message appeared, stating they were unable to send money to my wallet. When I tapped “OK,” I was returned to the home screen, but my money was not returned.
Now, I’m left without my funds and unsure of what steps to take. Has anyone faced a similar situation or can offer advice on what I should do next? Any help would be greatly appreciated!
Avoid accepting help from strangers at the ATM.
Be aware of any hidden fees or charges related to the transaction.and
Keep your cryptocurrency in a secure wallet that you control.
I’m sorry to hear about your frustrating experience with the Bitcoin ATM. It sounds really challenging, especially with the money not being returned. First, try to check if there’s a customer support number or contact information displayed on the ATM itself or the Flying Atom website. Reach out to them as soon as possible to explain your situation, including the details of your transactions and the error messages you encountered. They may be able to track the transaction or provide guidance on how to recover your funds. Additionally, gather any receipts or documentation from your transactions, as these could be helpful when communicating with customer support. If you don’t get a satisfactory response, consider filing a complaint with your local consumer protection agency or financial regulatory authority, as they may have resources to assist you. It’s unfortunate that you went through this, but staying persistent in reaching out to customer support is key. Good luck, and I hope you recover your funds soon!
